While consumers are not a protected class, some anti-discrimination laws still apply to consumers in certain situations. For example, creditors may not decline an otherwise qualified mortgage applicant solely on the basis of their skin color. Similarly, a department store issuing credit cannot charge a higher interest rate to a customer with a foreign accent. These discriminatory practices can have a deep and lasting impact on U.S. citizens and unfairly penalize them for being in a protected class. This section covers the basics of discrimination as it pertains to consumers; how to file complaints with the appropriate government agency; contact information; and more.
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